Payments & Transfers

Can I send ACH transfers?

Yes. You can send and receive ACH transfers directly from your Hamilton Rock account to and from other bank accounts across the United States.

ACH transfers are commonly used for paying suppliers, contractors, and business expenses, as well as receiving payments from customers or other businesses.

You can create, track, and manage ACH payments directly from your Hamilton Rock dashboard, making it easy to move money and stay in control of your Ecommerce business finances. Standard ACH takes between 1-3 business days, whereas Same Day ACH typically arrives the same business day.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

Can I send domestic wire transfers?

Yes. You can send and receive domestic wire transfers directly from your Hamilton Rock account to and from other U.S. bank accounts.

Wire transfers are useful when you need to move larger amounts of money quickly, such as paying suppliers, making business purchases, or transferring funds between banks.

You can create and manage wire transfers directly from your Hamilton Rock dashboard, giving your Ecommerce business a fast and reliable way to move money when it matters most. Domestic Wire Transfers: usually the same business day, often within hours if sent before bank cut-off times

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

Can I move money between my Hamilton Rock accounts?

Yes. You can instantly move money between your Hamilton Rock accounts and Cashboxes, helping you organise and manage your business finances with ease.

For example, you can quickly move funds between accounts for spending, saving, or budgeting, or set money aside in a Cashbox to keep it separate from your day-to-day operating funds.

You can also make payments directly from your accounts or Cashboxes, giving you flexibility and full control over how your Ecommerce business manages and moves money.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

Are there limits on transfers or transactions?

Yes. Like all financial accounts, certain transaction limits apply to help keep payments secure and protect against fraud.

Typical limits may include:

Card spending: up to $5,000 per day per card

ATM withdrawals: up to $500 per day

ACH transfers: starting around $5,000–$25,000 per day, with higher limits available for established businesses

Actual limits may vary depending on your account activity, business history, and risk checks, and you will always be able to see your current limits inside your Hamilton Rock dashboard.

Hamilton Rock is built to support growing Ecommerce businesses, so limits can increase as your business grows.

If your business requires higher or custom limits, our team is happy to help, simply contact support and we’ll work with you to find the right solution.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

What happens if a payment fails or is returned?

If a payment cannot be completed, it will usually be returned to your Hamilton Rock account.

This can happen for a few common reasons, such as incorrect account details, insufficient funds, or the receiving bank rejecting the payment.

If a payment fails, you will see the status and details in your Hamilton Rock dashboard, so you can quickly understand what happened and resend the payment if needed.

Our goal is to make payments clear, transparent, and easy to manage, so you always know where your money is and what action to take.

If you need help resolving a payment issue, our support team is always available to assist you

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

How do I report a problem with a transaction?

If you notice a problem with a transaction, you can contact the Hamilton Rock support team right away and we will help investigate it.

You can reach us through live chat (IM) in your dashboard, by email, or by phone. Our team will review the transaction, explain what happened, and guide you on the next steps if action is required.

Our goal is to resolve issues quickly and transparently, so you always feel confident that your Ecommerce business finances are in safe hands.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock Spend Card Visa® Prepaid Cards are issued by Celtic Bank. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

Scheduled payments?

Scheduled payments are coming soon to Hamilton Rock.

This feature will allow you to plan and schedule future payments directly from your Hamilton Rock account, helping you stay on top of upcoming expenses such as supplier payments, subscriptions, and recurring business costs.

Scheduling payments in advance helps you manage your cash flow more easily, avoid missed payments, and keep your Ecommerce business running smoothly.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

Payments & Transfers

International transfers?

International transfers are coming soon to Hamilton Rock.

We are building next-generation secure international payments, designed specifically for Ecommerce businesses that sell and operate globally. This will allow you to send money across borders quickly, securely, and directly from your Hamilton Rock account.

Our goal is to make international payments as simple and fast as sending a local transfer, helping Ecommerce businesses move money around the world with confidence.

Banking services are provided by Fifth Third Bank, N.A., Member FDIC. Hamilton Rock is a financial technology company, not a bank.

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